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Fundamental Customer Care, Management Skills, and Record Keeping for Frontline Personnel

Course Learning Outcomes

  • Developing skills for managing front office skills
  • Managing interpersonal team processes to achieve required outputs
  • Establishing the relationship between different management levels and tasks in the organisation
  • Acquiring good decision making skills
  • Improving communication skills
  • Demonstrating, planning and preparing communication for meetings and prepare meeting reports
  • Minute taking and Report Writing
  • Developing effective communication skills

Who Should Attend?

  • All Senior Level Personal Assistant and Senior Secretary who manages one or more executives
  • Personal Assistants
  • Executive Secretaries
  • Administrative Assistants
  • Frontline Personnel
  • Receptionists
  • Customer Service Personnel
  • Departmental Secretaries
  • Office Administrators
  • Support Officers

Event Properties

Event Date 01-10-2018
Event End Date 05-10-2018
Capacity 35
Registered 0
Available place 35
Individual Price R14,999.00
Protea Hatfield Hotel
1141 Burnett St, Hatfield, Pretoria, 0083, South Africa
Protea Hatfield Hotel
We are no longer accepting registration for this event

Group Rate

#Registrants Rate/Person(R)
3 13,499.00
R14,999.00 35

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