In house

3 Days



Learning Outcomes

  • Describe the basic principles of training.
  • Explain the importance of questioning techniques and give examples of questions.
  • Distinguish the concepts of coaching and training from each other.
  • Describe alternative arrangements for coaching.
  • Identify the need for coaching through discussions with the person to be coached.
  • Arrange a specific time and place for the coaching session, and prepare for it.
  • Communicate theory and knowledge associated with the coaching session.
  • Complete the coaching session.
  • Give honest feedback and encourage the learner to ask questions.
  • Monitor the ongoing progress and give ongoing feedback in the workplace.
  • Identify possible problems that may occur in relation to coaching.
  • Develop a plan for individual coaching, taking the needs of the team into account.

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